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Terms and Conditions

Last updated: 17.09.2026

1. Introduction

These Terms and Conditions, together with all documents and policies referred to in them (collectively, the “Terms”), govern access to and use of goldenroo-casinos.com (the “Website”) and all related or connected services made available through it (collectively, the “Service”).

Please read these Terms carefully. They contain important information regarding your rights and obligations when using the Website and form a legally binding agreement between you, as a customer (“Customer”, “you”, or “your”), and us.

By visiting the Website, registering an Account, or otherwise using any part of the Service, you confirm that you accept these Terms and any amendments that may subsequently be published. If you do not agree with these Terms, you must not access or use the Website or the Service.

The Service is owned and operated by Tusitier LTD, a limited liability company incorporated in the Marshall Islands under company registration number 137952, with its registered office at Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands MH96960 (“Company”).

The Company is licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005, Licence No. ALSI 202505043-FI2.

2. General Terms

We may revise, supplement, or otherwise amend these Terms, including any documents incorporated into or linked from them, at any time.

You are encouraged to review this page periodically in order to remain informed about the current version of the Terms.

Any amendments become effective and binding immediately after they are published on the Website unless otherwise stated.

If you do not agree with an amendment, you must stop using the Service immediately.

Continued use of the Website or Service following publication of amended Terms constitutes your acceptance of those amendments.

Any bet or wager that was placed but not settled before amended Terms became effective will continue to be governed by the Terms that applied at the time the bet was placed.

3. Your Obligations

Whenever you access the Website or use the Service, you represent, confirm, and agree that:

3.1. Legal Age

You are at least 18 years old or have reached any higher minimum legal age required for gambling or gaming activities in the jurisdiction applicable to you.

We may request evidence of your age at any time.

3.2. Legal Capacity

You have full legal capacity to enter into a binding agreement with the Company.

You must not access the Website or use the Service if you do not have the legal capacity to enter into such an agreement.

3.3. Legal Jurisdiction

You reside in and access the Service from a jurisdiction in which online gambling is legally permitted.

You must not use the Service from any country or territory where online gambling is prohibited for residents or persons physically located there.

It is your sole responsibility to determine whether your use of the Service complies with the laws applicable to you.

3.4. Location-Masking Technologies

You must not use VPN services, proxy servers, location-spoofing technologies, or any similar software, service, or device designed to disguise, manipulate, or conceal your actual geographical location.

3.5. Payment Methods

You must be the lawful and authorized user of every payment method used in connection with your Account.

3.6. Good-Faith Payments

All payments made to the Company must be made in good faith.

You must not attempt to reverse, cancel, dispute, charge back, or otherwise cause a valid payment to be reversed by a third party.

3.7. Risk of Loss

You acknowledge that gambling involves financial risk and that you may lose some or all of the money deposited into your Account.

You accept full responsibility for any such losses.

3.8. Lawfully Obtained Information

When placing a bet or wager, you must not use information obtained in violation of any applicable law in the jurisdiction where you were located at the time the bet was placed.

3.9. Personal Use

You use the Service exclusively on your own behalf and as a private individual.

You must not use the Service on behalf of another person or for commercial purposes.

3.10. Manipulation

You must not attempt to manipulate any market, event, product, system, or other element of the Service in bad faith or in a way that adversely affects the integrity of the Service or the Company.

3.11. Good-Faith Conduct

You must act honestly and in good faith in all dealings with the Company and in connection with every bet or transaction carried out through the Service.

3.12. Affiliate Restrictions

Neither you nor, where applicable, your employees, employers, representatives, agents, or immediate family members may be registered as an Affiliate in our Affiliate Program.

4. Restricted Use

4.1. Prohibited Use

You must not use the Service:

4.1.1.

If you are younger than 18 years old, below the legal gambling age applicable in your jurisdiction, or otherwise legally incapable of entering into a binding agreement with us.

You must also not use the Service as an agent, representative, or intermediary for a person who is under the applicable legal gambling age.

4.1.2.

If you reside in or access the Service from a jurisdiction in which online gambling is prohibited.

4.1.3. Restricted Countries and Jurisdictions

You must not access or use the Website if you are a resident of, or physically located in, any of the following jurisdictions:

  • Austria;
  • France and its territories;
  • Germany;
  • Netherlands and its territories;
  • Spain;
  • Union of Comoros;
  • United Kingdom;
  • United States of America and its territories;
  • Any country appearing on the FATF blacklist;
  • Any other jurisdiction considered prohibited by the Anjouan Offshore Financial Authority.

4.1.4.

You must not collect usernames, nicknames, email addresses, or any other information relating to other Customers through spam, unsolicited communication, unauthorized framing, unauthorized links, or any similar method.

4.1.5.

You must not interfere with, disrupt, improperly influence, or negatively affect the activities of other Customers or the operation of the Service.

4.1.6.

You must not promote unsolicited advertisements, commercial messages, affiliate links, or other unauthorized solicitations through the Service.

We may remove such content without prior notice.

4.1.7.

You must not use the Service in any manner that we reasonably consider to constitute an attempt to:

  • Cheat the Company or another Customer; or
  • Collude with another Customer in order to obtain an improper or dishonest advantage.

4.1.8.

You must not scrape, copy, extract, or improperly use our odds or otherwise violate our Intellectual Property Rights.

4.1.9.

You must not use the Service for any unlawful purpose.

4.2. Account Transfers

You may not sell, assign, transfer, or otherwise dispose of your Account to another person.

You may not purchase, obtain, or otherwise acquire an Account belonging to another player.

4.3. Transfers Between Players

Funds may not be transferred directly between player Accounts.

4.4. Unauthorized Use

If you use the Service for an unauthorized purpose, we may terminate your Account immediately by written notice.

Where appropriate, we may also commence legal proceedings.

4.5. Employees and Related Persons

Employees of the Company and employees or personnel of its licensees, distributors, wholesalers, subsidiaries, advertising or promotional agencies, media partners, contractors, retailers, and members of their immediate families are not permitted to use the Service for real-money gambling without prior authorization from the Company’s Director or CEO.

Where prohibited activity of this kind is discovered, the relevant Account may be closed immediately and all bonuses and winnings may be forfeited.

5. Registration

By registering for and using the Service, you agree to the following conditions.

5.1. Registration Applications

We may accept or reject any registration application at our sole discretion.

We are not required to provide a specific reason for rejecting an application.

5.2. Verification

Before using the Service, you must personally complete the registration process and read and accept these Terms.

Before you are permitted to place bets or withdraw winnings, we may require you to complete identity verification and other regulatory checks.

We may request documents including, without limitation:

  • A passport;
  • Driver’s licence;
  • National identity card;
  • Other photographic identification;
  • A recent utility bill containing your name and address;
  • Other documents reasonably required to confirm your identity or residence.

We may suspend wagering or restrict functionality on your Account until requested information or documentation has been received and satisfactorily verified.

These procedures may be carried out in order to comply with applicable gambling regulations, anti-money laundering requirements, KYC procedures, and other legal or regulatory obligations.

You must fund your Account using one of the payment methods made available through the payment section of the Website.

5.3. Contact Information

You must provide accurate and current contact details, including a valid email address (“Registered Email Address”).

You are responsible for updating your Account whenever your contact information changes.

Failure to maintain accurate contact information may prevent you from receiving important messages, including information about your Account or changes to these Terms.

We identify and communicate with Customers through their Registered Email Address.

You are responsible for:

  • Maintaining an active and unique email account;
  • Providing us with the correct email address;
  • Informing us if that email address changes;
  • Protecting your Registered Email Address against unauthorized access.

The Company will not be responsible for losses or damages alleged to result from communications sent between the Company and a Customer through the Registered Email Address supplied by that Customer.

If we are unable to contact you through the Registered Email Address, we may suspend your Account until a valid email address is provided.

If you intentionally provide false or inaccurate Personal Data, we may suspend your Account by written notice.

Depending on the circumstances, we may also take legal action or notify relevant authorities.

For Customer Support enquiries, you may contact [email protected].

5.4. One Account per Customer

You may register and maintain only one Account with the Service.

If we determine that you have registered or control multiple Accounts, those Accounts may be closed immediately.

This restriction also applies where Accounts are created or operated through representatives, relatives, associates, affiliates, related parties, connected persons, or any third party acting on your behalf.

5.5. Additional Information

To verify your identity or financial standing, we may request additional Personal Data, including your full name, or obtain relevant information from third-party data providers that we consider appropriate.

Where Personal Data is obtained from third-party sources, we will inform you about the information obtained where required.

5.6. Password and Account Security

Your password must be kept confidential.

Where correct Account credentials have been supplied, we are entitled to assume that bets, deposits, withdrawals, and other Account activities were authorized by you.

You should change your password periodically and must never disclose it to another person.

You are responsible for securing your password and Account credentials.

We recommend logging out of the Service after every session.

If you believe that:

  • Your Account has been compromised;
  • Your password has become known to another person;
  • Your Account information is being misused;
  • Your Registered Email Address has been compromised;

you must notify us immediately.

We may request additional information or documentation in order to confirm your identity.

Once we become aware of a security incident, we may immediately suspend your Account.

Until such suspension takes place, you remain responsible for activities conducted through your Account, including access by third parties, whether or not such access was authorized by you.

5.7. Display and Transmission of Content

You must not transmit Website content or information to another Customer or third party using screenshots, screen capture, framing, or similar methods in a manner that alters or misrepresents how the information would normally appear when accessed directly through the Service.

5.8. Account Currencies

Upon registration, you may have access to currencies supported by the Website.

Available currencies may be used for deposits, withdrawals, wagers, and settlement of transactions.

Certain payment methods may not support every currency.

Where a payment method requires a particular processing currency, the applicable currency and conversion information may be shown on the relevant page.

5.9. No Obligation to Open an Account

We are under no obligation to open an Account for you.

The registration page constitutes an invitation to apply for an Account and does not require us to accept your application.

Whether an Account is opened is entirely at our discretion.

If we reject your application, we are not obligated to provide a reason.

5.10. Regulatory Information Requests

After receiving your registration application, we may contact you to request additional information or documentation necessary for us to comply with regulatory or legal obligations.

6. Your Account

6.1. Multiple Currencies

Accounts may support multiple currencies.

Where different currencies are used, balances and transactions will be shown in the currency applicable to the relevant transaction.

6.2. No Credit

The Company does not provide credit for the use of the Service.

6.3. Suspension or Closure

We may suspend or close an Account if:

  • You breach or we reasonably believe you have breached these Terms;
  • Suspension or closure is necessary to protect the integrity or fairness of the Service; or
  • We have another reasonable basis for doing so.

We may not always be able to provide advance notice.

Where an Account is suspended or closed because of a breach of these Terms, we may cancel or void bets and may withhold money held in the Account, including deposited funds, where permitted.

6.4.

We may close or suspend an Account without prior notice and return the remaining funds.

Any contractual obligations that have already matured will continue to be honored.

6.5. Wager Restrictions

We may refuse, restrict, limit, or cancel any wager at any time and for any reason, including where we believe a wager has been placed fraudulently or to circumvent betting limits or system rules.

6.6. Incorrect Credits

If money is credited to your Account in error, that amount remains the property of the Company.

Once we identify the mistake, we may notify you and deduct the incorrectly credited amount from your Account.

6.7. Negative Balances

If your Account becomes overdrawn for any reason, you owe the Company the amount of that negative balance.

6.8. Account Errors

You must notify us as soon as reasonably possible after becoming aware of an error affecting your Account.

6.9. Responsible Gambling and Self-Exclusion

Gambling is intended solely as a form of entertainment.

You should stop gambling if it is no longer enjoyable and must never gamble with money that you cannot afford to lose.

If you believe that you are losing control over your gambling, you may request self-exclusion.

To request self-exclusion, send a message from your Registered Email Address to our Customer Support Department at [email protected] and clearly state that you wish to SELF-EXCLUDE.

The request will take effect within 24 hours after it is received.

Once the self-exclusion has been applied, your Account will be disabled until further notice and you will not be able to log in.

6.10. Transfer or Pledge of Account

You must not transfer, sell, assign, pledge, or otherwise dispose of your Account or any rights connected with it.

This includes, without limitation:

  • Ownership of the Account;
  • Winnings;
  • Deposits;
  • Bets;
  • Rights;
  • Claims;
  • Any other asset of value associated with the Account.

This restriction also includes encumbrances, pledges, assignments, usufruct arrangements, trading, brokering, hypothecation, gifting, and similar arrangements involving fiduciaries, companies, legal persons, natural persons, foundations, associations, or other third parties.

6.11. Closing Your Account

If you wish to close your Account, you should send a request from your Registered Email Address to our Customer Support Department at [email protected] or use the support options available through the Website.

7. Deposit of Funds

7.1.

All deposits must be made from a payment account, payment system, bank account, credit card, or other payment method registered in your own name.

Where a deposit is made in a currency different from your Account currency, the amount may be converted using:

  • The applicable daily exchange rate obtained from oanda.com;
  • The exchange rate applied by our bank; or
  • The exchange rate applied by the relevant payment processor.

Some payment providers may charge additional foreign-exchange or conversion fees.

Such charges may be deducted from the amount deposited.

7.2.

Fees or charges may apply to deposits or withdrawals as described on the Website.

In most cases, we cover transaction fees associated with deposits made to your goldenroo-casinos.com Account.

You remain responsible for any fees charged by your own bank or financial institution.

7.3.

The Company is not a financial institution.

Credit and debit card transactions are processed through third-party electronic payment processors and not directly by the Company.

Where a deposit is made by credit or debit card, the Account will be credited only after the relevant payment institution provides approval and authorization.

If authorization is refused, the funds will not be credited to your Account.

7.4.

You agree to pay all amounts and charges properly due to the Company or relevant payment providers in connection with your use of the Service.

You must not initiate chargebacks or otherwise cancel, reverse, repudiate, or attempt to reverse deposits properly made to your Account.

If a deposit is charged back or reversed, you agree to reimburse the Company for the unpaid amount together with reasonable costs incurred in recovering it.

Any winnings generated from funds that are later charged back may be forfeited.

You acknowledge that your player Account:

  • Is not a bank account;
  • Is not protected by bank deposit insurance;
  • Is not insured or guaranteed under any banking protection system;
  • Does not accrue interest.

7.5.

If you accept a promotion or bonus, including by entering a bonus code when making a deposit, you agree to the applicable Bonus Terms and any additional conditions governing that particular promotion.

7.6.

Funds derived from criminal, illegal, unauthorized, or otherwise unlawful activity must not be deposited with the Company.

7.7.

If you deposit using a credit card, we recommend retaining copies of your transaction records and these Terms.

7.8.

Online gambling may be prohibited in some jurisdictions.

Where online gambling is illegal in the jurisdiction in which you are located, you are not authorized to use a payment card to make deposits through the Website.

You are responsible for determining the legal status of online gambling in your country or jurisdiction of residence.

8. Withdrawal of Funds

8.1.

You may request withdrawal of cleared and unused funds held in your player Account in accordance with the applicable withdrawal conditions.

The minimum withdrawal amount per transaction is €10, or the equivalent amount in another supported currency.

The minimum does not apply when the Account is being closed, in which case the full remaining balance may be withdrawn.

8.2.

No withdrawal commission applies if the deposit has been wagered at least once.

If the deposit has not been wagered at least once, we may deduct a fee of 8%, subject to a minimum charge of €4 or the equivalent in the Account currency, as an anti-money laundering measure.

8.3.

Before approving a withdrawal, we may request additional verification, including:

  • Photographic identification;
  • Proof of address;
  • A selfie;
  • A verification telephone call;
  • Other information or documentation reasonably required to verify your identity.

We may perform identity verification at any point during our relationship with you.

8.4.

Withdrawals should ordinarily be processed back to the original debit card, credit card, bank account, or other payment method used to fund your Account.

At our discretion, we may permit a withdrawal to a different payment method.

Any such withdrawal may be subject to additional verification and security checks.

8.5.

If you wish to withdraw money but your Account is inaccessible, dormant, locked, suspended, or closed, contact our Customer Service Department at [email protected].

8.6.

Where your Account balance is at least ten times greater than your total deposits, the maximum withdrawal amount will be limited to €5,000 per month, or the equivalent in another currency.

In other circumstances, the maximum monthly withdrawal amount is €10,000.

8.7.

We cannot guarantee successful processing of withdrawals or refunds where you have breached the Restricted Use provisions described in Clauses 3.3 and 4.

9. Payment Transactions and Processors

9.1.

You are responsible for paying all amounts properly owed to the Company.

Payments must be made in good faith.

You must not attempt to reverse a valid payment or take any action intended to cause a payment to be reversed by a third party in order to avoid a legitimate financial obligation.

You agree to reimburse us for any chargeback, payment denial, reversal, or resulting loss.

We may also impose an administrative charge of €50, or the equivalent amount in another currency, for each chargeback, denial, or payment reversal.

9.2.

We may use third-party electronic payment processors, acquiring banks, merchant banks, or other payment providers.

You agree to comply with the applicable terms and conditions of those providers where such terms have been made available to you and do not conflict with these Terms.

9.3.

Transactions carried out through the Website may be reviewed for the purposes of detecting and preventing money laundering, terrorist financing, fraud, or other unlawful activity.

Suspicious transactions may be reported to relevant competent authorities.

10. Errors

10.1.

If a system, software, payment, communication, technical, or operational error occurs, affected bets may be declared void.

You must notify us immediately if you become aware of an error affecting the Service.

Where communications failures, software defects, viruses, system errors, or other technical problems result in payments or other benefits being incorrectly provided, the Company will not be liable to you or any third party for resulting direct or indirect losses, costs, expenses, or claims to the extent permitted by law.

We may void affected games or bets and take other reasonable steps necessary to correct the error.

10.2.

We make reasonable efforts to publish betting lines accurately.

However, where a wager is accepted at odds that are:

  • Materially different from the general market price available when the wager was placed; or
  • Clearly incorrect in light of the actual probability of the event at that time;

we may cancel or void the affected wager.

We may also cancel or void a wager accepted after an event has already started where acceptance resulted from an error.

10.3.

We may recover amounts that have been incorrectly overpaid and make adjustments to your Account to correct errors.

Examples include incorrect prices or incorrect event results.

If your Account does not contain sufficient funds to recover the incorrectly paid amount, we may require you to repay the outstanding balance.

We may also cancel, reduce, or remove pending wagers placed using money resulting from an error.

11. Rules of Play, Refunds and Cancellations

11.1.

The winner of an event will be determined according to the result applicable on the settlement date.

Subsequent protests or overturned decisions will not normally affect settlement for wagering purposes.

11.2.

Published results become final after 72 hours.

After that period, no queries regarding the result will be considered.

During the 72-hour period, a result may be corrected only where an error resulted from:

  • Human error;
  • System error; or
  • An error in the reference results source.

11.3.

If the official governing body overturns the result of a match within the applicable payout period, all affected stakes will be refunded.

11.4.

Where a draw occurs in a market in which “draw” was available as a betting selection, bets placed solely on either team to win or lose will be settled as losing bets.

Where a draw option was not offered, stakes may be refunded if the match ends in a draw.

Where no draw option was available and extra time is played, extra time will count where applicable.

11.5.

If we are unable to verify an event result, for example because the event data feed is interrupted and no alternative reliable source is available, we may declare the affected wagers invalid and refund the stakes.

11.6.

Minimum and maximum wager amounts are determined by the Company.

Those limits may change without prior notice.

We may also apply or adjust individual betting limits for particular Accounts.

11.7.

Customers are solely responsible for transactions carried out through their Accounts.

Once a transaction has been completed, it cannot normally be changed.

We do not accept liability for missing or duplicated wagers placed by a Customer.

Customers should review their transaction history through the Account area after each session to confirm that requested bets were correctly accepted.

11.8.

A matchup will remain valid as long as the two participating teams are correctly identified, regardless of the league heading under which the event appears on the Website.

11.9.

Displayed start dates and start times for eSports matches are provided for information only and are not guaranteed to be accurate.

If a match is suspended or postponed and is not resumed within 72 hours after its originally scheduled start time, the match will generally be considered void and affected wagers refunded.

This does not apply to wagers relating to whether a team or player advances in a tournament or wins the tournament, which may remain valid despite suspension or postponement.

11.10.

If an event is displayed on the Website with an incorrect date, settlement will be based on the official date established by the governing body.

11.11.

Where a team chooses to use substitute or stand-in players, the final result remains valid.

11.12.

The Company may remove events, betting markets, games, products, or other content from the Website at any time.

11.13.

More detailed sports wagering rules may be provided separately on the SPORTS BETTING RULES page.

12. Communications and Notices

12.1.

Notices or communications sent by you under these Terms should be submitted through the Customer Support options available on the Website or by contacting [email protected] where appropriate.

12.2.

Unless these Terms state otherwise, communications from us may be:

  • Published on the Website;
  • Sent to the Registered Email Address connected with your Account; or
  • Delivered by another method that we consider appropriate.

The method of communication will be determined at our discretion.

12.3.

Formal notices and communications under these Terms must be made in writing in the English language and, where email is used, must be sent to or from the Registered Email Address associated with the relevant Account.

12.4.

From time to time, we may contact you by email with information about betting products, promotions, special offers, and other information relating to goldenroo-casinos.com.

By accepting these Terms during registration, you agree to receive such communications where permitted by applicable law.

You may opt out of promotional communications at any time by submitting a request to Customer Support.

13. Matters Beyond Our Control

We will not be responsible for a failure or delay in providing the Service where the failure or delay results from circumstances beyond our reasonable control despite the use of reasonable preventative measures.

Such circumstances may include, without limitation:

  • Acts of God;
  • Labour or trade disputes;
  • Electricity or power failures;
  • Acts, omissions, or failures of governmental bodies or authorities;
  • Telecommunications failures;
  • Failures caused by third parties;
  • Other events reasonably beyond our control.

Where such an event occurs, we may suspend or cancel all or part of the Service without incurring liability for resulting losses or damages.

14. Liability

14.1.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE FOR REASONABLY FORESEEABLE DIRECT OR INDIRECT LOSS OR DAMAGE ARISING FROM A FAILURE TO PERFORM OUR OBLIGATIONS UNDER THESE TERMS EXCEPT WHERE LIABILITY CANNOT LEGALLY BE EXCLUDED.

WHERE A FAILURE RESULTS FROM:

  1. YOUR OWN ACT, OMISSION, OR FAULT;
  2. A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS, INCLUDING PROBLEMS INVOLVING COMMUNICATION NETWORKS, CONNECTIVITY, CONGESTION, OR YOUR COMPUTER EQUIPMENT; OR
  3. AN EVENT THAT NEITHER THE COMPANY NOR ITS SUPPLIERS COULD REASONABLY HAVE FORESEEN OR PREVENTED DESPITE EXERCISING REASONABLE CARE,

WE WILL NOT BE LIABLE TO THE EXTENT PERMITTED BY LAW.

THE SERVICE IS PROVIDED FOR PERSONAL CONSUMER USE AND WE WILL NOT BE LIABLE FOR BUSINESS OR COMMERCIAL LOSSES.

14.2.

IF THE COMPANY IS FOUND LIABLE TO YOU UNDER OR IN CONNECTION WITH THESE TERMS, OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE LOWER OF:

A. THE VALUE OF THE RELEVANT BETS OR WAGERS PLACED THROUGH YOUR ACCOUNT THAT DIRECTLY GAVE RISE TO THE LIABILITY; OR

B. EUR €500 IN TOTAL.

14.3.

WE STRONGLY RECOMMEND THAT YOU:

  1. CONFIRM THAT THE SERVICE IS SUITABLE FOR AND COMPATIBLE WITH YOUR DEVICE AND COMPUTER EQUIPMENT BEFORE USING IT; AND
  2. TAKE REASONABLE STEPS TO PROTECT YOUR DEVICE AGAINST MALWARE, VIRUSES, AND OTHER HARMFUL SOFTWARE, INCLUDING BY USING APPROPRIATE ANTI-VIRUS SOFTWARE.

15. Gambling by Persons Under Age

15.1.

If we suspect or receive information indicating that you:

  • Are currently under 18 years old;
  • Were under 18 years old when bets were placed;
  • Were below any higher legal gambling age applicable to you; or
  • Were placing bets on behalf of an underage person;

we may immediately suspend or lock your Account to prevent further betting and withdrawals while the matter is investigated.

If our investigation establishes that you:

a. Are currently under the applicable gambling age;

b. Were below the applicable gambling age when relevant wagers were placed; or

c. Were gambling as an agent or representative for a person below the applicable gambling age;

then we may take one or more of the following measures:

  • Retain winnings currently held in or due to be credited to the Account;
  • Require repayment of winnings obtained through underage gambling;
  • Recover reasonable costs associated with collecting such amounts;
  • Return deposited funds that do not represent winnings; or
  • Retain those funds until you reach the age of 18, at our discretion.

We may deduct applicable payment transaction fees from any amount returned, including transaction costs for deposits to a goldenroo-casinos.com Account that were originally covered by us.

15.2.

This section also applies where you are older than 18 but gamble from a jurisdiction requiring a higher minimum legal gambling age and you have not yet reached that age.

15.3.

If we believe that you are violating this section or attempting to rely on it fraudulently, we may take all reasonable investigative measures, including notifying competent law enforcement authorities.

16. Fraud

We may seek contractual remedies, civil remedies, criminal sanctions, or other appropriate measures against any Customer involved in fraud, dishonesty, or criminal conduct.

Payments may be withheld while suspected fraudulent or criminal activity is investigated.

You agree to indemnify the Company for costs, charges, losses, and damages reasonably incurred as a result of your fraud, dishonesty, or criminal conduct, including direct, indirect, or consequential losses, loss of profit, loss of business, and reputational damage where legally recoverable.

17. Intellectual Property

17.1.

Unauthorized use of the Company’s name, trademarks, or logos may result in legal action.

17.2.

As between you and the Company, the Company owns or controls the relevant rights in:

  • The Service;
  • Website technology;
  • Software;
  • Business systems;
  • Betting odds;

collectively referred to as the “Systems”.

You must not use your personal profile for unauthorized commercial purposes.

Where you select an Account nickname, we may remove, reject, or reclaim that nickname where we consider it appropriate.

17.3.

You must not use our:

  • URL;
  • Trademarks;
  • Trading names;
  • Trade dress;
  • Logos;
  • Betting odds;
  • Other identifying marks (“Marks”);

in connection with products or services that are not provided by us, where such use could create confusion or otherwise disparage the Company.

17.4.

Except where expressly stated otherwise, neither the Company nor its licensors grants you any ownership interest, title, licence, or other right in the Systems or Marks.

All rights not expressly granted remain reserved.

You may not use automated or manual tools to monitor, copy, scrape, or reproduce Website pages or Service content except where expressly permitted.

Unauthorized copying or use may result in legal action.

18. Your Licence

18.1.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, and non-sublicensable licence to access and use the Service solely for personal and non-commercial purposes.

This licence ends when your agreement with us ends.

18.2.

Except in relation to content that belongs to you, you may not, unless expressly authorized:

  • Modify;
  • Publish;
  • Transmit;
  • Transfer;
  • Sell;
  • Reproduce;
  • Upload;
  • Post;
  • Distribute;
  • Perform;
  • Display;
  • Create derivative works from;
  • Otherwise exploit;

any part of the Service, Website content, or software.

You must not combine information from the Service with other data, publish it in another form, scrape it, extract it into a database, or engage in activities intended to systematically collect, store, reorganize, or manipulate Service information.

18.3.

A breach of this section may also constitute an infringement of intellectual property or other proprietary rights belonging to the Company or third parties and may result in civil or criminal liability.

19. Your Conduct and Safety

19.1.

For the protection of the Company and its Customers, you must not upload, transmit, publish, distribute, or otherwise engage in conduct connected with the Service that is unlawful, inappropriate, harmful, abusive, or otherwise undesirable (“Prohibited Behaviour”).

19.2.

If you engage in Prohibited Behaviour, or if we determine in our discretion that such behaviour has occurred, we may immediately terminate your Account or restrict your access to the Service without prior notice.

Other Customers, third parties, competent authorities, or the Company may also take legal action where appropriate.

19.3.

Prohibited Behaviour includes, without limitation, using the Service to:

  • Publish or distribute information that you know to be false, misleading, or unlawful;
  • Carry out, promote, facilitate, or support unlawful or criminal activity;
  • Violate another person’s privacy or legal rights;
  • Create or distribute malicious software, viruses, or harmful computer code;
  • Harm minors;
  • Transmit unlawful, harmful, threatening, abusive, defamatory, obscene, vulgar, violent, hateful, discriminatory, or otherwise objectionable content;
  • Distribute content that you are not legally or contractually authorized to provide;
  • Infringe copyright, trademarks, intellectual property rights, or proprietary rights belonging to others;
  • Distribute software viruses or code intended to damage, interrupt, destroy, or modify the Service, Website, software, hardware, or presentation;
  • Interfere with, disrupt, intercept, emulate, redirect, reverse engineer, or modify Service communications or protocols;
  • Create or use cheats, hacks, mods, or other software intended to alter the Service;
  • Use software intended to intercept or collect information from the Service;
  • Retrieve or index information through robots, spiders, crawlers, or other automated mechanisms;
  • Participate in conduct that may result in another Customer being defrauded or deceived;
  • Transmit unsolicited advertisements, unauthorized promotions, junk mail, spam, instant-message spam, chain letters, pyramid schemes, or similar solicitations;
  • Create Accounts through automated methods;
  • Create Accounts using false or fraudulent information;
  • Impersonate another Customer or third party;
  • Engage in conduct that we reasonably consider inconsistent with our legitimate business principles.

This list is not exhaustive.

We may amend the categories of Prohibited Behaviour from time to time.

We reserve the right to investigate suspected violations and take action we reasonably consider appropriate, including removing content, terminating Accounts, or pursuing action against Customers or third parties directly or indirectly involved in Prohibited Behaviour.

20. Links to Other Websites

The Service may contain links to websites operated by third parties that are not controlled, maintained, or operated by the Company.

Such links are provided solely for convenience.

We do not necessarily:

  • Investigate third-party websites;
  • Monitor their content;
  • Verify their accuracy;
  • Verify their completeness;
  • Endorse their owners, content, products, or services.

The Company is not responsible for the availability, accuracy, completeness, accessibility, usefulness, privacy practices, or content of third-party websites.

When visiting an external website, you should take normal precautions, including reviewing that site’s Privacy Policy and Terms of Use.

21. Complaints

21.1.

If you have questions, concerns, or complaints concerning these Terms, contact our Customer Service Department through the Website or by email at [email protected].

When communicating with us regarding your Account, you should use your Registered Email Address.

21.2.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY ACCEPTS NO LIABILITY TO YOU OR ANY THIRD PARTY MERELY AS A RESULT OF RESPONDING TO OR TAKING ACTION IN CONNECTION WITH A COMPLAINT RECEIVED BY US.

21.3.

If you disagree with the settlement of a wager, you should provide details of your complaint to our Customer Service Department.

We will use reasonable efforts to respond within a reasonable period.

In any event, we intend to respond to such complaints within 28 days after receipt.

21.4.

Disputes concerning a wager must be submitted within three (3) days after the wager has been decided.

Claims submitted after that period may not be accepted.

You remain solely responsible for transactions made through your Account.

21.5.

Where a dispute arises between you and the Company, our Customer Service Department will initially attempt to reach a mutually acceptable resolution.

If Customer Service is unable to resolve the dispute, the matter may be escalated to Company management.

21.6.

If all reasonable internal attempts to resolve a dispute have been exhausted without a satisfactory result, the Customer may have the dispute determined through arbitration.

22. Assignment

You may not assign or transfer these Terms, or any rights or obligations arising under them, without our prior written consent.

Such consent will not be unreasonably withheld.

We may assign or transfer all or part of our rights or obligations under these Terms to a third party without obtaining your consent, provided that the third party is capable of providing a Service of substantially similar quality.

Where appropriate, notice of such an assignment may be published through the Service.

23. Severability

If any provision of these Terms is determined by a competent authority or court to be invalid or unenforceable, that provision will be interpreted, modified, or limited to the minimum extent required to make it enforceable while preserving the original intention as far as legally possible.

The invalidity or unenforceability of one provision will not affect the validity or enforceability of the remaining Terms.

24. Breach of These Terms

Without limiting any other remedies available to the Company, we may suspend or terminate your Account and discontinue access to the Service, without prior notice, where we reasonably believe that you have committed a material breach of these Terms.

Where such action is taken, we will provide notice of the action as soon as reasonably practicable.

25. General Provisions

25.1. Term of Agreement

These Terms remain effective for as long as you access or use the Service, maintain an Account, or otherwise visit the Website.

Provisions that are intended by their nature to continue after Account closure will survive termination.

25.2. Interpretation of Gender and Number

Words expressed in the singular include the plural and vice versa.

References to one gender include all other genders where the context requires.

References to persons may include natural persons, partnerships, associations, trusts, unincorporated organizations, corporations, and other legal entities.

25.3. Waiver

A waiver by the Company of any breach or threatened breach of these Terms will be effective only if it is made in writing and duly authorized.

Unless a written waiver expressly states otherwise, it will apply only to the particular breach to which it relates.

Failure by the Company to enforce a provision at any particular time does not waive our right to enforce that provision later.

25.4. Acknowledgement

By accessing or using the Service, you acknowledge that you have read, understood, and agreed to every section of these Terms.

Your continued use of the Service confirms your acceptance of the rights, responsibilities, limitations, and conditions set out in this document.

25.5. Language

If there is any inconsistency between the English-language version of these Terms and a version translated into another language, the English-language version will prevail.

25.6. Governing Law

These Terms are governed exclusively by the laws in force in the State of Anjouan, Union of Comoros.

25.7. Entire Agreement

These Terms, together with any policies or documents incorporated into them, constitute the entire agreement between you and the Company concerning your access to and use of the Service.

They supersede all previous agreements, understandings, representations, and communications, whether oral or written, relating to the same subject matter.