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KYC Policy

Last updated: 21.09.2026

The Company follows established “Know Your Customer” (“KYC”) principles and procedures designed to identify customers, conduct appropriate due diligence, and help prevent money laundering, fraud, financial crime, and other unlawful activities.

The Company may request, at any time, any documents or information it reasonably considers necessary to verify the identity, age, residence, or location of a user of goldenroo-casinos.com. Until the required verification has been completed to the Company’s satisfaction, we reserve the right to restrict access to certain services, deposits, payments, withdrawals, or other account functions, where permitted under the applicable legal and regulatory framework.

We apply a risk-based approach to customer verification and carry out appropriate due diligence checks together with ongoing monitoring of customers and transactions. Depending on the level of risk, type and value of the transaction, and the customer’s individual circumstances, the following levels of due diligence may be applied:

SDD — Simplified Due Diligence
Simplified Due Diligence may be applied in cases involving transactions or customers considered to present an exceptionally low level of risk and where the applicable verification thresholds have not been reached.

CDD — Customer Due Diligence
Customer Due Diligence is the standard verification procedure used in most cases to confirm a customer’s identity and other relevant information.

EDD — Enhanced Due Diligence
Enhanced Due Diligence may be required for customers presenting a higher level of risk, for significant transactions, or in other circumstances where additional verification is considered necessary.

In addition to the requirements described above, completion of the full KYC procedure is mandatory where a user’s total lifetime deposits exceed EUR 5,000, where the user requests a withdrawal of any amount through goldenroo-casinos.com, or where the user attempts to perform or completes a transaction that is identified as suspicious.

As part of the verification procedure, the user may be required to provide certain personal information and upload the following documents:

  1. A copy of a valid government-issued photographic identification document. Depending on the type of document, copies of both the front and back may be required.
  2. A photograph or selfie showing the user holding the same identification document.
  3. A recent bank statement or utility bill confirming the user’s residential address.

Guidelines for the KYC Process

1. Proof of Identity

The identification document submitted for verification must satisfy the following requirements:

a. Where applicable, the document must contain the holder’s signature.

b. The issuing country must not be included among the Restricted Countries or jurisdictions listed below:

  • Austria
  • France and its territories
  • Germany
  • Netherlands and its territories
  • Spain
  • Union of Comoros
  • United Kingdom
  • United States of America and its territories
  • Countries included on the FATF blacklist
  • Any other jurisdiction considered prohibited by the Anjouan Offshore Financial Authority

c. The full name shown on the identification document must correspond with the name registered on the customer’s account.

d. The identification document must remain valid for at least three months from the date on which it is submitted.

e. The document must confirm that the account holder is at least 18 years of age.

2. Proof of Residence

The customer may be required to provide a bank statement or utility bill as evidence of their residential address.

The submitted Proof of Residence must meet the following requirements:

a. The document must be a valid bank statement or utility bill.

b. The country of residence must not be included among the Restricted Countries or jurisdictions listed below:

  • Austria
  • France and its territories
  • Germany
  • Netherlands and its territories
  • Spain
  • Union of Comoros
  • United Kingdom
  • United States of America and its territories
  • Countries included on the FATF blacklist
  • Any other jurisdiction considered prohibited by the Anjouan Offshore Financial Authority

c. The full name displayed on the document must match both the customer’s registered account name and the name appearing on the Proof of Identity.

d. The Proof of Residence must have been issued within the previous three months.

3. Selfie With Identification Document

The selfie submitted as part of the verification procedure must satisfy the following requirements:

a. The person shown in the selfie must be the same individual shown on the submitted identification document.

b. The identification document visible in the selfie must be the same document submitted as Proof of Identity. The photograph, document number, and other identifying information must correspond with the submitted document.

Notes Regarding the KYC Process

  1. If the KYC verification cannot be successfully completed, the reason for the unsuccessful verification will be recorded. A support ticket may then be created in the system, and the user will be provided with the relevant ticket number together with an explanation of the issue.
  2. Once all required documentation has been received, reviewed, and successfully verified, the customer’s account may be approved in accordance with the Company’s verification procedures.